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Case Study 1

 

One of the Largest Youth Sports Organizations In the U.S.

 

Educating clients on FCRA compliance decreased vulnerability to class action lawsuits

 

As a youth sports organization, they are dedicated to serving the interests of their diverse members primarily consisting of multi-sport facilities, startups, and the providers that serve them. The organization provides access to, and offers, a wide range of products and services that reflect the industry's growing infrastructure, diversity, and current trends.

 

The Opportunity

 

FCRA-related class actions have had, and continue, to make a huge impacts on organizations. Failure to comply with the FCRA can result in penalties that severely harm or potentially bring down your organization. The youth sports organization required education on compliance best practices to protect them from vulnerabilities surrounding recent litigation.

 

How S2Verify Is Raising the Bar

 

An audit was performed on the organization's previous processes and documents to ensure compliance. Upon completion, recommendations were made to shore up their current screening program. Disclosure and authorization forms are what usually get organizations into trouble. Because of this, a compliance packet is given to the organization at sign-up. It includes: FCRA Summary of Rights, Notice to Users of Consumer Reports, sample disclosure and authorization forms, and a new user guide to acquaint new clients with our user-friendly system.

 

Anyone who engages in background checks for the company goes through an FCRA compliance training administered by an S2Verify representative. The organization chose our SwiftHire options, which allows the applicant to review and sign the disclosure and authorization online, as well as fill in their own personal information pertaining to the background check. Not only does it save our clients time, this process makes the documentation of FCRA compliance easy and verifiable.

 

We offered direction and sample Adverse Action forms should the applicant not qualify for a position due to their background check. Clients have the option to automate the Adverse Action process.

 

Results You Can Trust

 

We offered club specific packages and customized qualification criteria. This ensures that each personalized screening program covers all bases and is 100% compliant. The Youth Sports Organization making the switch to S2Verify means that they can rest easy knowing their organization is taking all the necessary precautions to maintain FCRA compliance.

Compliance Solutions

 

Complete Compliance Audit

 

Best Practice Recommendations     Based on Case Law

 

Club Specific Packages

 

Qualification Matrix

 

Automated Compliance

 

Electronic Authorization Collection

 

FCRA Compliance Training

 

Sample Adverse Action/ Disclosure & Authorization Forms

How S2Verify's Customized Solutions Can Help Your Business 

 

Case Study 2

 

Large National Staffing Firm

 

Quick resolutions from customer service increased HR productivity

 

The staffing agency made the 2013 list of the top 10 largest staffing companies by market share and staffing revenue. With 30 years in the business and over 600 branches all across the United States, this staffing firm aims to help as many people as possible find good jobs by helping as many clients as possible find good people.

 

The Opportunity

 

Clients expect staffing companies to have the job candidates quickly screened and ready to be employed. However, the firm continuously experienced issues with their previous provider, consisting of: a lack of transparency and consistency, a less-than-knowledgeable customer service staff, and low resolution rates. To improve the productivity of Human Resources, the firm needed to find a screening provider with a more responsive customer service team.

 

 

How S2Verify Is Raising the Bar

 

When the firm switched to S2Verify, an account manager was assigned to the account. Sales response typically takes no longer than one hour. The firm can easily get in touch with our in-house customer service. Not outsourcing our customer service needs means our team is up-to-speed, easy to reach, and easy to understand. The staffing firm can now focus on their end of the business, instead of making numerous calls due to low response and resolution rate. Modifications to screening packages that took upwards of a week to process with their previous provider can now be resolved in a single phone call.

 

Results You Can Trust

 

The staffing company’s previous vendor outsourced customer service. Multiple phone calls and emails with limited to no response took a lot of time and patience. Taking advantage of the many ways to reach us, flexible hours, and a quick response time, the staffing firm decreased turnaround time by 25%.

 

Customer Service

 

In-House Service Staff

 

3 Different Contact Options

(phone, email, and live chat)

 

Quick Response Time

 

Knowledgeable Staff

 

Single Call Resolution

 

 

 

Case Study 3

 

One of the Largest Catastrophe Relief Organization

 

Leveraging advanced technologies to integrate and standardize data dramatically reduces time-to-hire

 

In the wake of natural, weather-related events or man-made environmental disasters, this organization manages catastrophic loss caseloads, leveraging technology and offering solutions to clients in their time of need. The organization was charged with staffing the BP oil cleanup in 2010.

 

The Opportunity

 

To ramp up their workforce in a very limited amount of time, they needed to reduce turnaround time on their background checks. However, with a large workforce to hire and major time constraints, Worley needed an updated, customized workflow to quickly mitigate high risk candidates.

 

How S2Verify Is Raising the Bar

 

Many states have different types of charges, from classes of Misdemeanors to states that only have infractions and felonies. This creates issues for many companies as they try to interpret individual records and types of crimes. Our patented Actionable Screening Intelligence categorizes convictions and allows our adjudication team to accurately and expeditiously review a candidate’s eligibility.

 

Our automated grading software allowed them to specify their hiring criteria and receive easy-to-read reports based on those terms. Lastly, our progressive ordering system allows clients to pre-qualify candidates. If a candidate did not meet the hiring criteria, they did not have to wait on any other searches to complete. They immediately received a report stating the candidate did not meet the criteria. Despite a limited implementation window, they were able to implement our progressive ordering system to handle their high volume of candidates (often submitting several hundred candidates a day).

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Results You Can Trust

 

Early on, our service team worked around the clock to address questions and interpret reports. The combination of our advanced technology, industry expertise, and excellent customer service allowed Worley to obtain the results they needed. Worley making the switch to S2Verify resulted in a 25% reduction in time-to-hire.

Background Screening Solutions

 

Past Address History

 

National, State,  & County Criminal Search

 

Actionable Screening Intelligence

 

Progressive Ordering System

 

Automated Grading Software

 

Applicant Tracking Software

 

Electronic Application & Consent